HAIR CARE

HOW LONG WILL MY EXTENSION LAST?


We provide all purchases with a care instruction card so that you can properly maintain your crown. If properly maintained this hair will last you 1 year or more. Please refer back to or Royal Hair Care Tips.




CAN THE HAIR BE STRAIGHTENED OR CURLED?


Yes, You can curl and straighten the hair as desired. This is 100% Human Hair, so treat it as your own. Please note that wavy, loose curl, and curly hair may lose some of the curl pattern with constant blow drying and flat ironing.




CAN THE HAIR BE COLORED/DYED?


We suggest you consult a professional if you wish to color your new hair. Yes, you can color our hair. Our hair is 100% human hair premium quality and it can handle any professional coloring process.




WHAT DOES CO-WASH MEAN?


Co-Washing, also known as conditioner washing, is a way to cleanse the hair without the use of shampoo. Co-washing consists of cleansing the hair with a MOISTURIZING conditioner. Washing your hair with conditioner, or co-washing, is often considered very good for curly hair.




HOW DO I TAKE CARE OF THIS HAIR?


This hair should be maintained as though it is growing out of your natural scalp. We suggest not to sleep on damp hair , brush before a shampoo, and always sleep with either a satin or silk bonnet/scarf or on a satin/silk pillow case. Please refer to our Royal Hair Care tips.





ORDERING

HOW MUCH HAIR DO I NEED TO ORDER?


Please note that the longer hair equals shorter weft width. For a full sew in weave we recommend buying 2-3 bundles of hair. For hair over 18″, we recommend 3-4 bundles of hair. please remember that the numbers of bundles needed also depends on the style and volume you desire.




IF I'M LOCAL CAN I PICK UP THE HAIR?


Yes please contact us. Delivery/Pick up hours do vary each day so we advise contacting us at your earliest convenience. All orders placed online must be shipped. Contact us directly for local pick up.




DO YOU OFFER DISTURBER OR WHOLESALE OPPORTUNITIES?


No. We do not offer either of those services.




DO YOU ACCEPT RETURNS?


Please note all sales are final if the order isn't cancelled within 24 hours of the order being placed. NO RETURNS and NO REFUND policy is in effect.




ONCE I ORDER, HOW LONG IT WILL BE BEFORE I RECEIVE MY HAIR?


You will receive your order within 5-7 business days, excluding holidays. We will email your tracking number once your hair has been shipped. If it is a special order, or hair that is not in stock, please allow 7-10 business days.




WHAT COLOR IS THE HAIR WHEN IT ARRIVES?


The hair is naturally brown in shade, medium to dark brown.





OTHER

WHAT IS VIRGIN HAIR?


The term virgin hair refers to hair that has been untouched by chemical processes such as dyes, perms, and relaxers.




WHAT ARE YOUR BUSINESS HOURS?


We are available via phone 9:30am – 6pm Monday- Sunday. You may email us after hours and we will respond within 24 hours. You may order 24/7 via our website www.touchofroyalty.com




HOW IS THE LENGTH MEASURED?


The Straight Textures are measured true to length. The Body Wave, Loose curl, Curly, Kinky curl, and Kinky coil are measured when hair is pulled straight.